Shipping & Delivery

By purchasing from WWW.STUDIOCHANA.COM, you acknowledge that tax is included in the item price, excluding shipping and handling fees. Orders are processed within 1 - 3 business days; those placed after 11am AEST will be processed the next business day. STUDIOCHANA will inform customers of any processing delays. Once shipped via Australia Post, we cannot guarantee delivery times or be responsible for further delays.

Order Tracking

All orders from STUDIOCHANA come with tracking information. Once an order leaves our studio, buyer responsibility transfers to the customer. For any issues such as lost, stolen, or damaged packages, please contact Australia Post directly to file a claim or dispute. STUDIOCHANA will not be responsible for locating orders or providing credits or refunds once proof of shipping is available. The risk for products passes to the buyer upon delivery to the carrier. We are not liable for late or missing deliveries.

Damaged or broken orders

For any damaged or broken orders, please contact hellostudiochana@gmail.com to arrange a refund or replacement. Packages refused or returned by Australia Post will incur a 10% restocking fee per item, covering the time, labor, and materials involved in fulfilling the order.

Website Images

When you make a purchase from WWW.STUDIOCHANA.COM, you agree to the fact that each item is handmade. As a result, minor imperfections such as bubbles and color variations are part of the natural process and are not considered defects. All sales are final. The content on our website is intended for general informational purposes. Although we strive to provide accurate product details, it is your responsibility to ensure the product meets your specific needs. Colors and designs may vary slightly due to differences in device screens, lighting conditions, and other factors. STUDIOCHANA is not responsible for any minor variations in color or design that are not faults. By completing your purchase, you accept that there may be slight differences between the product and its online representation. Returns due to dissatisfaction with the product’s finish (unless it’s damaged or defective) are not permitted. Returns are only accepted if the item arrives damaged or broken, in line with our final sale policy.

Intellectual Property

At STUDIOCHANA, we take immense pride in the originality and quality of the images featured on our website. All images are created exclusively by our talented team and are the intellectual property of STUDIOCHANA. These images are protected under Australian copyright law and cannot be used, reproduced, or distributed without our explicit permission. We kindly ask that you respect these rights by refraining from using any images from our website for your own purposes. Unauthorized use of our copyrighted images may result in legal action, including potential fines and the requirement to remove the infringing content. If you have any questions or wish to request permission to use our images, please contact us directly. We are more than happy to assist with such inquiries to ensure proper and lawful usage. Thank you for your understanding and cooperation in respecting the intellectual property rights of STUDIOCHANA. Your support is crucial in maintaining a lawful and respectful online environment.

Privacy Policy

STUDIOCHANA (ABN ....) is dedicated to safeguarding the privacy and security of our customers and visitors to our website at www.studiochana.com. This Privacy Policy explains how we gather, utilize, and share your personal information when you visit or make a purchase from our site, as well as when you engage with us through digital communication or social media platforms. When you interact with our website or make a purchase, we may collect the following types of information. Personal information, including your name, email address, phone number, and shipping address. Payment details, such as credit card information or other payment methods. Data regarding your browsing activities and preferences on our site. We use your personal information for various purposes, including: Processing and fulfilling your orders. Communicating with you regarding your orders, inquiries, or other requests. Enhancing our website, services, and product offerings. Sending marketing materials, if you have opted to receive them. Your personal information may be shared with third parties under certain circumstances. You have the right to access the personal information we hold about you and to request corrections to any inaccuracies. To exercise these rights or if you have any questions regarding this Privacy Policy, please reach out to us at hellostudiochana@gmail.com. We may periodically update this Privacy Policy. Any changes will be reflected on this page, and we encourage you to review it regularly. By using our website, you agree to the terms described in this Privacy Policy. Thank you for choosing STUDIOCHANA.

If you have any questions about the above, please contact hellostudiochana@gmail.com.